Vacancy Announcement from Vianet Communication Ltd : HR officer

 

Vacancy Announcement from Vianet

 Communication Ltd 

HR officer (CSSD)

Number of Vacancy(ies): 1

Qualification: Bachelors degree in Management with relevant experience in HR functions.

Experience: 1 year in related field

Contract of Employment: Full-time

Job Location: Head Office , Jawalakhel ,Lalitpur

Skills and Knowledge:

1. Communication Skills.

2. Interpersonal Skills

3. Organizational Skills

4. Problem-Solving Skills

5. Knowledge of HR Software

6. Recruitment and Talent Management

7. Legal and Compliance Knowledge

8. Attention to Detail

9. Conflict Management

11. Teamwork and Collaboration

12. Change Management

Job Duties & Responsibilities:

· Sourcing, interviewing, and selecting candidates for customer support roles.

· Conducting orientation and providing training on customer service skills, company policies, and product knowledge.

· Monitoring and evaluating employee performance, providing feedback, and organizing coaching or improvement plans.

· Implementing initiatives to maintain high morale, job satisfaction, and reduce turnover in the support team.

· Addressing and resolving workplace issues or conflicts among customer support staff.

· Ensuring appropriate staffing levels to meet customer demand, including managing shift schedules and work hours.

· Ensuring that customer support staff adhere to company policies, customer service protocols,

· Identifying skill gaps and organizing training sessions to enhance service delivery and customer interaction skills.

Application Deadline: 2024-10-15

To Apply for Job