Vacancy Announcement from Standard Chartered Bank

Head, Collection & Recovery, Nepal

Job ID: 6533
Location: Kathmandu, NP
Area of interest: Operations
Job type: Regular Employee
Work style: Office Working

Job Summary

To develop and implement collection & Recoveries strategies at country level.
To effectively monitor and review portfolio trends to ensure strict control over delinquency management to minimise credit loss

Key Responsibilities

Strategy

Develop collection strategies for each product based on trend and customer behaviour
Meet country LI and Cost budgets
Develop and implement specific initiatives covering areas such as strategy, standardization and automation, productivity and governance.
Establish necessary governance and review meetings with key stakeholders including Credit, CRM and Business.
Effectively manage the country collection performance
Implement specific projects to improve recovery and productivity.
Provide country level support for target setting and LI budgeting and forecasting.

Business

Ensure foreclosure and asset disposal documents are in line with Group and NRB requirements to minimize loss credit loss and maximize recovery and manage cost

Processes

Ensure collection process is in line with Group collection Policy standards and Local regulations.
Ensure processes are timely reviewed.
Identify the gaps and inform the relevant department.
Maintain Audit trial report on all Collection activities.
Identify the audit issues and timely resolve and close the issues and socialize it.
Proactively/rigorously evaluate ORF controls whenever there are changes to high risk process
Follow up to Group Code of Conduct
Follow TCF

People & Talent

100% of team members to successfully complete all assessment. (e-learning & team specific)
Ensure staffs attend in-house trainings including policy changes and sharing best practices.
Implement collection TOM
Be a role model lead by example.
Create an environment for FIT FOR GROWTH.
Work closely with CCH, business and other internal stake holders to implement collection strategies.
Ensure capacity planning is in place for individual's growth and development.

Leading the Team

Generate enthusiasm and commitment around team goals.
Living the Values and encourage the reportees to live the Values.
Guide, develop and train direct reportee(s) to handle different aspects of the job independently

Risk Management

Provide realistic bad debt forecast to the management.
Ensure effective people management.
Ensure proper succession planning is in place
Ensure proper capacity planning as per Group requirements.
Review and make changes on organizational structure with Group alignment.
Ensure outsource agencies are empanelled as per Group requirement.
Ensure adequate controls and compliance to external regulatory requirements
Manage cost effectively monitor variance.

Governance

Ensure that the unit meets all Group and Local Compliance with no compliance breaches.
Ensure that the Unit obtains a Satisfactory Audit rating
The BCP of the unit is maintained and is up to date.
Ensure that staffs are aware of Group's Credit policy/procedural requirements, NRB policies on loan and provision and consistently follow these guidelines.
Adherence to Reputational Risks

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

Key stakeholders

Members of Regional / Group Leadership Team
Members of CPBB Risk Management Group
Country CEO
CPBB Head
CACS team and GBS
Regional Heads of Control functions
Group Internal Audit
CRO of the country
Various departmental Heads of the country
Regulators.

Other Responsibilities

Embed Here for good and Group’s brand and values in country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Health & Safety

Responsible for working with the Bank to ensure a safe and healthy workplace for all.
Take responsible care for the health and safety of co-workers and those who may be affected by own actions or omissions; Co-operate with Management to support and promote Health and Safety in the workplace.
Ensure that own actions do not put others at risk
Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner
Reports all accidents* and incidents**; and bring to the attention of the management in any hazard in the workplace.

Manage Costs

Manage and controlling costs within reasonable and pre-agreed parameters
Ensure optimal and efficient utilisation of all resources (human/ material) allocated to credit.

Skills and Experience

Analytical
Stake Holder Management
Trend analysis and future planning
Market Knowledge
Competition Metrics
Innovativeness

Qualifications

TRAINING - CRM/COL MGMT /COL HEAD WORKSHOPS/BBCSA
LANGUAGES - ENGLISH/NEPALI

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.