Vacancy Announcement from Standard Chartered Bank
Analyst, Fraud Ops
Job ID: 10671
Location: Kathmandu, NP
Area of interest: Operations
Job type: Regular Employee
Work style: Office Working
Job Summary
- Fraud Detection for prebooking and post booking application
- Card Block investigation and unblocking
- Online Banking block investigation and unblocking
- Investigate external and internal fraud events as applicable.
- Assess the fraud risk alerts and register the outcome of the assessment.
- Handle customer inquiries / complaints independently, confidently.
- Assessment on early Delinquency Alerts.
- Lead Client Awareness Campaign on Fraud and Scam Risk
- Proactively block cards on VISA CAMS Alert.
Responsibilities
Strategy
- Coordinate the gathering of market fraud intelligence to drive current and future fraud trends.
- Managing Fraud Investigation activities effectively and efficiently aligned to business strategy.
- Ensure projects are completed within agreed timelines and budgeted costs.
- Reduction in Net Fraud Loss.
Business
- Coordinate resources and provide direct support on complex investigation across regions.
- Recurrent constructive dialogues with the business/front-office and drive the right outcomes for the banking line with Retail clients strategy and risk appetite.
Processes
- Ensure overall fraud control activities for retail lending products meet Local / Group Standards
People & Talent
- Provide training to frontline staffs about various frauds detected by FRM unit.
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from colleagues and work in collaboration with risk and control partners
- Execution responsibility for identifying, assessing, monitoring, controlling, and mitigating financial crime risk, sanctions risk and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
Risk Management
- Minimize fraud in lending products through thorough review of documents presented by the applicant at a pre-booking stage.
- Ensure Fraud loss is written-off within 60 days from the date of dispute registration.
- Ensure various fraud risks are being actively prevented, detected, and investigated in a timely manner on an end-to-end and process based basis.
- Appropriate parameters setup in C400 in accordance with NRB regulations.
- Proactive identification and reporting of risks and concerns.
Governance
- Obtain delinquent customer information and review accordingly to ensure that accounts are not in irregular status.
- Manage fraud risk, assist businesses with implementing the ‘best in class’ tools & processes to minimize fraud losses while maintaining and adhering to Customer charter goals and objective.
- Adherence to Control Sample Testing compliance
- Regulatory and Group reporting are completed within deadline.
- Ensure group related project/system are implemented appropriately in country
Regulatory & Business Conduct
- Manage fraud risk, assist businesses with implementing the ‘best in class’ tools & processes to minimize fraud losses while maintaining and adhering to Customer charter goals and objectives.
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
- Branch Managers, Branch Staffs, Relationship Managers, CCC, CE, Frontline Sales Team
Other Responsibilities
- Embed Here for good and Group’s brand and values in Nepal/ Fraud Operation; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Qualifications
- Education As per Bank’s requirements and HR policy
- Training No specific but prefer knowledge on internal systems
- languages English, Nepali
- Gravitas and communication Engage with Relationship Managers, Clients and Management alike have the ability to challenge in a constructive manner.
- Collaborative Work in partnership with stakeholders to ‘get things done’, fulfilling the Job Purpose
Experience & Skills:
- Clear knowledge of internal operating procedures.
- Very Good knowledge of eBBS, Cards 400, RLS and other surround systems in use.
- Very good knowledge of Group’s Anti Money Laundering Policy of the Bank.
- Good team players with good communication, interpersonal skills and problem-solving skills.
- Very good knowledge of Central Bank regulations.
- Able to work under pressure, tight deadlines, and stressful environment.
- Ability to work with nil or bare minimum supervision.
- Well organized, able to multi-task and balance competing demands.
Role Specific Technical Competencies
- MS Office
- Communication
- Collaborative working
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
