Job opportunity in Ncell : Ncell Trainee (Network and Operation and Maintenace)

Ncell Trainee- Technology ( Network and Operation and Maintenance)

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Position: Ncell Trainee – Technology (Network Operation and Maintenance)

Managing the lifecycle of problem management (Customer and Network incident) and for the end-to-end management of problem investigations by facilitating root cause investigations and progressing the implementation of corrective and preventative measures.

Responsibilities

· Utilize quantitative data analysis to identify and resolve problems. Perform data mining, validation, aggregation as well as testing and explaining results.

· Execute proactive problem management analysis to minimize future problems.

· Monitor trouble tickets to identify impacted system and application outages that require follow-up analysis.

· Responsible for extracting data from a variety of sources and providing analysis and trending.

· Engaging with appropriate technical and business teams within the organization to assist in the resolution of problem records.

· Generate and promote a monthly Post Incident Report (PIR) report.

· Assist in production and maintenance of Known Error library documentation.

· Production of statistics and reports to demonstrate the performance of the Problem Management process such as incident trend data to identify and eliminate root causes, diagnosis of the issue and determining whether new incidents are related to existing problems, proactive in identifying problems, and analysis and recommend Service Improvement plans.

· Monitor key performance indicators assigned to customers and generate health reports.

· Ensure concerns are addressed in a timely manner, including the following: events, ticketing issues, requests, queries and handle escalations as needed.

· Randomly audit problem tickets to ensure business rules for maintaining problem tickets are being followed.

· Performing statistical analysis of data, visualize data in easy-to-understand formats, such as diagrams and graphs by using tools and techniques.

· Assists in other areas of the department and company as necessary.

Qualifications/Experiences

· Students who are at least enrolled in the final semester of Bachelor’s Degree in Telecom/Electronics/Computer/Electrical engineering OR Individuals who have cleared minimum’s Bachelor Degree in Telecom/Electronics/Computer/Electrical engineering within the past 2 years.

Requirements

· Excellent personal and professional record in college or previous employment.

· Should have relevant functional knowledge and skillsets

· Excellent analytical skills (logical/critical thinking). Sound knowledge of trend analysis and documenting themes.

· Creative problem solving following an issue through to its logical conclusion and escalating where necessary.

· Writing skills maintaining accurate documentation and technical authorship of complex documents.

· Excellent knowledge of Microsoft Office tools and relevant functional tools and applications

· Should be able to work in a collaborative and team-based environment

· Should be creative and able to explore various subject matters

· Should be proficient in English and Nepali – both written and oral

Key Deliverables

· Streamline the Customer experience initiatives