Ncell Trainee (Customer Service and Operation)
JOB OPPORTUNITY
An
energizing career awaits you!
We invite you to join us on this journey of 5 months extensive traineeship
opportunity in your relevant area.
Position: Ncell Trainee (Customer Service and
Operation)
Commercial
(Sales & Marketing)
Customer
Service & Operation
Customer
Complaint Resolution Team.
Responsibilities
Key
Responsibilities include, but are not limited to:
·
Analyze
the customer complaints registered by different touchpoints.
·
Making
a report of all the registered/solved/unsolved customer complaints with more dimensions
in the report to show the big picture of the complaints
·
Tracking
social media complaints and knowledge on handling it
·
Facilitating
the existing team with customer insight by calling the customers and
understanding their voices/concerns.
Qualifications/Experiences
·
Students
who are at least enrolled in the final year/semester of Master’s Degree in
Management OR Individuals who have cleared Bachelor Degree in Management within
past 2 years.
·
Experience
in customer service and serving customers in previous job roles.
Requirements
·
Excellent
personal and professional record in college or previous employment.
·
Should
have relevant functional knowledge and skillsets
·
Excellent
knowledge of Microsoft Office tools and relevant functional tools and
applications
·
Should
be able to work in a collaborative and team-based environment
·
Should
be creative and able to explore various subject matters
·
Should
be polite and humble with customers.
Key
Deliverables
·
Weekly,
monthly reports related to specific tasks.
·
Voice
of the customer for complaining customers required by respective Briefs.
