Vacancy Announcement for Team Manager
Position: Team Manager
Level: Mid Level
Education: Master’s Degree
Your key
areas of responsibilities as a Broker Team Manager are:
Operations
·
Manage
the respective workflow team and provide required resources to the team to
operate.
·
Monitor
workflow inbox, allocate tasks and ensure optimal productivity and performance
across the department.
·
Identify
and implement productivity improvements (more files managed with less staff).
·
Manage
the pipeline and allocation of files or tasks in an effective manner.
·
Update,
maintain and improve the Loan Processing manual.
·
Be
responsible for handling broker queries and be the contact point for brokers.
Management
·
Maintain
the quality of work along with the compliance and make necessary audits where
required to track the quality of work.
·
Monitor
the KPIs and team goals of respective workflow team members. Review
performances of team members and guide loan processing managers to manage it.
·
Resolve
queries for team leaders and help them to look after a complex file in guiding
a Loan Processing Specialist.
·
Resolve
conflict.
·
Use
data to create reports and make recommendations for the improvement of the
workflow.
·
Assist
to streamline the loan process for the business by coming up with ideas and
removing the waste.
·
Achieve
an optimum level of productivity with a particular focus in but not limited to
submission to settlement conversion, number of days taken to settle a deal,
number of files handled by the team at a time.
·
Foster
and maintain a good relationship with all internal and external stakeholders.
·
Onboard
new staff and loan processing managers in the team and develop them to help
business achieve its talent pipeline goal.
·
Run
team meetings and maintain the culture in the team.
·
Help
loan processing managers do one on one meetings and coach them.
·
Assist
in restructure and effective management of workflow.
Continuous
Development
·
Be
updated and ensure that the team is updated with lender policy, process and
compliance changes.
·
Analyse
the training or any other needs gap and facilitate the same to the members.
·
Learn
and sharpen the credit knowledge.
Ad hoc
duties
·
May
be required to assist with:
·
Other
administrative duties/projects as per the business need.
·
Assist
other departments to meet the business need.
Key skills
and qualifications required to meet position objectives:
·
2-3
years any field Experience of leading a team.
·
Excellent
communication skills, both written and verbal.
·
Meticulous
attention to detail.
·
Able
to work with minimum supervision.
·
Ability
to work under pressure and a Great attitude.
·
Driven
/ Strong desire to learn.
·
Results
/Solution focused.
·
Planning
and Organisation Skills.
·
Problem
solving and Leadership Skills.
·
Coaching
& Mentoring team.
·
Managing
Projects or Programs.
The
Benefits of Joining us!
·
Get
to work with one of our top Australian Mortage Broking company.
·
A
secure long-term role.
·
Paid
annual leave and sick leave.
·
Paid
maternal and parental leaves.
·
Accident
insurance for you and your 2 family members.
·
Office
sponsored ‘Employee Assistance Program.
·
A
5-day work week except for 1 Sunday of the month.
·
An
environment that values continuous learning and development.
·
Office-sponsored
daily breakfasts and other benefits.
·
Recreation
room to unwind and chill!
·
Parties
and events – we want you to have some fun at work!
·
Working
from home during COVID. All essentials equipment will be delivered to you.
Work hours: Work hours: 6:00 am to 2:00 pm including
1-hour lunch break
*The Position description will be discussed in detail during the
virtual interview. Only short-listed candidates will be contacted.
